FAQs
Here are a few answers to our frequently asked questions…
How long until my order is dispatched?
All concrete items are handmade so please allow 3-5 working days for dispatch. All items are sent with Royal Mail 2nd class so please allow 2-4 days for delivery.
How much is delivery?
Delivery is a flat rate of £3 up to a spend of £40 and then free if you spend £40 and over!
Are your concrete pieces safe to use with my candles?
Yes! They are perfect for displaying and melting/burning your favourite candles and incense sticks. Plus, if your candle wax melts and pools onto the concrete it can be easily removed!
Our concrete items are sealed with a water repellent sealant which protects against light staining and light spillages/splashes. Whilst concrete will always be porous they can be wiped over with clean water and a cloth. Do NOT put in the dishwasher or submerge in water.
All parcels are sent in cardboard boxes which are recyclable and we also use biodegradable packing peanuts which you can wash away in the sink! Depending on how fragile your order is we also use recyclable honeycomb wrap. Unfortunately we do still need to use bubblewrap.
Do you offer any other colours than listed on your website?
If you have a custom colour request in mind, please do drop as a message as we would love to help!
Would you be able to create a different item than what you have listed?
We have created custom item requests in the past and love to hear your ideas! Please drop us a message.
Do you offer refunds?
We hope you love your purchase, however, if you have any issues with your items please contact us so we can resolve them.
If your items have arrived damaged, please contact me with images within 24hrs of receiving your order.
If you change your mind after receiving your item then you are free to return your item in original condition. The buyer is responsible for return shipping costs.
We reserve the right to reject refunds if the item arrives back to us in poor, used or broken condition. Please see our Refund Policy for full details.